The airline has issued steerage on-line after a passenger shared their considerations

EasyJet Holidays has responded after passengers shared considerations on-line that they might miss their flights resulting from lengthy queues at in style European airports. Because the European Union’s (EU) new Entry/Exit System (EES) continues to roll out throughout the continent, passengers face long waits as a result of it requires non-EU travellers to register biometric information, resembling fingerprints and photographs, on arrival, changing passport stamps.

The brand new automated digital border system launched on October 12, 2025, and is predicted to be totally operational within the Schengen Area by April 10, 2026. A press release on Gov.uk reads: “EES might take every passenger further time to finish, so be ready to attend longer than normal on the border.”

The international locations within the Schengen space embrace: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland. Many airports are reportedly dealing with lengthy border examine queues as a result of new system.

The Republic of Eire and Cyprus should not a part of the Schengen space, so EES shouldn’t be required when travelling to both nation. Gov.uk provides: “You might also be requested to offer both your fingerprint or picture once you exit the Schengen space. The checks might take barely longer than beforehand, so be ready to attend throughout busy instances.”

Folks have taken to social media to share their considerations about lacking their flights resulting from lengthy passport management queues, together with EasyJet passengers. One girl, referred to as Jenny, who goes by the username @MunchkinMumsie on X, posted about her worries of not getting by border management on time for her upcoming flight house.

She stated: “Hello @EasyJetholidays, I’m returning house from Palma tomorrow, our coach switch is choosing us up at 12.30, our flight is at 15.40 and we’re 90 minutes away from the airport. I’m nervous this won’t give us sufficient time to get by the airport with my baby, will this be okay?”

A spokesperson replied: “Hey Jenny, thanks for reaching out. Our transport suppliers are the native consultants and can use their information of the vacation spot and airport expertise to calculate your switch decide up time to make sure your journey to the airport is stress free and that you simply arrive with sufficient time to drop off your baggage and clear safety. Do tell us should you’d want to make your personal approach, and we’ll be joyful to replace our suppliers! – Alex.”

Jenny then requested: “If we catch your switch and don’t get by in time, do you cowl all our bills and e book our alternate flight house?” The spokesperson informed her: “Sure – our devoted On Vacation Assist groups will probably be very happy to help with rescue flights if required – Alex.”

Jenny responded with: “Thanks, there are many posts on Mallorca journey boards of the kids’s queue for border management at Palma being 2-3 hours lengthy. It appears loopy you aren’t arranging transfers for households to get to the airport earlier.”

Updating Jenny with steerage, the spokesperson issued an alert about ‘missed flights’ and what occurs. They informed her: “If we’re alerted to any flights being missed, we are going to work alongside our in vacation spot groups to deal with the difficulty at hand. Because it stands, our prospects haven’t suggested us of any main points with flights being missed – Alex.”

In one other publish within the thread, the spokesperson added: “Please do tell us in case you are seeking to make your personal technique to the airport on this event, and we’ll be very happy to replace our suppliers. We’re unable to help with adjusting your pick-up time – Alex.”

A press release on Palma Airport’s website reads: “The EES is principally designed to save lots of time and enhance border safety. It automates passport checks, identifies travellers who overstay, and helps detect fraudulent paperwork. It additionally helps authorities in stopping and investigating terrorism and different critical crimes.”

When passengers discover out they is likely to be late to their boarding gate, they need to inform their airline utilizing their app, electronic mail, or telephone. They’ll additionally ask airport employees for help, since some airports have electrical vehicles or permit passengers with quick connections or flights leaving quickly to skip to the entrance of the road.

It’s suggested that passengers arrive on the airport early to deal with any surprising delays at safety or passport management. A spokesperson for ABTA, the affiliation of journey brokers and tour operators, says: “We’re advising passengers to go straight to passport management as quickly as you’ve gone by check-in and safety; that approach you get the EES checks out of the best way as early as attainable.

“We’re additionally advising passengers to observe their transport supplier’s recommendation on when to reach at airports/ports and so on. If flying, the same old rule is to reach on the airport for a flight from Europe a minimum of two hours earlier than, so we’d encourage folks to use that at the least, however to additionally examine with their airline and airport.”